Kay Bertone, Senior Vice President Chief Operations Officer


As Chief Operations Officer and Executive Vice President Kay Bertone is responsible for all areas of Claims Operation, Plan Operations, Compliance and Customer Service functions. In addition Kay has executive level responsibility for oversight of the Care Management Services including case management and utilization management services provided by the company. Ms. Bertone is based in the Caprock Health Group's San Antonio office. Kay has 21 years of experience in the healthcare and insurance industry. Her prior work experience includes operational oversight, strategic development, acquisition management and resource improvement. Kay's expertise also includes clinical services and information technology. As COO/EVP, her role involves participation on the Caprock Health Group's leadership team for the purpose of establishing corporate direction, strategy, product development and priorities. Kay has an undergraduate degree in Business Management from the University of Texas at San Antonio and an MBA from Webster University. She is a native of San Antonio and joined the Caprock team October 2014.